Industries / Hotels
Hotel staff scheduling software that keeps every shift covered
Zentru is hotel staff scheduling software and an operations platform that runs the whole property from one place: role-aware scheduling for front desk, housekeeping, night audit and banquet, clock-in and attendance, staff training and certificate tracking, assignable guest-request and maintenance tasks, team messaging, QR guest feedback, and performance rewards. You describe next week in plain language and approve the draft.
The shift problems Zentru solves for hotels
Hotels run a dozen distinct roles around the clock while occupancy swings daily and turnover never stops. Here is how Zentru's real features map to the day-to-day.
Cover the 24/7 desk and the daily occupancy swing.
Build role-aware rosters for Front Desk Agents, Night Auditors, Housekeepers, Bellhops/Porters, Valet and Banquet Staff, and see coverage gaps before they turn into an unmanned overnight desk. Scale up for sold-out weekends and event nights, and catch double-books and coverage holes with conflict warnings while you build — not at check-in.
Rebuild the housekeeping roster around who actually showed up.
Housekeeping runs high turnover and is often hard to keep fully staffed. Clock-in and attendance tracking flags no-shows and late callouts on the early housekeeping and overnight shifts in real time, so a manager can react and cover the room-cleaning list instead of finding out when rooms aren't ready. (Attendance gives you hours visibility — Zentru does not run payroll.)
Stop guest requests and maintenance tickets from dying in a group chat.
Turn guest requests, room-service orders and maintenance issues into tracked, assignable tasks and checklists under hotel categories — Check-in, Room Service, Maintenance, Guest Requests — that survive shift changes. A broken-AC ticket or a turndown request stays on the board until it's done, and rooms get flagged ready for the next check-in.
Give front desk, concierge, housekeeping, maintenance and F&B one channel.
Team messaging replaces scattered radios and personal texts with a single place for the room-ready and guest-request handoff, so cross-department communication holds together across every shift.
Onboard fast against your brand standards, and know who's trained.
With hospitality turnover running high, onboarding never stops. Training and certificate tracking lets you bring new Front Desk Agents, Room Service and Housekeepers up to speed against your service standards, and see who has completed safety and chemical-handling training before they're put on the floor. (This is per-employee training and certificate tracking — hotels still own their actual certifications.)
Built for how hotel teams run
Everything a multi-department property needs to staff and run the day, in one platform:
- Scheduling and shifts — role-aware rosters across Front Desk, Concierge, Housekeeping, Night Audit, Banquet, Valet, Maintenance and Security, with conflict warnings and a coverage view so gaps surface before the shift starts.
- Ask Amil, natural-language scheduling — describe the week in plain English and get a full-week draft with double-book and coverage-gap warnings across every hotel role, ready for you to review and approve. Amil is AI-assisted; its default engine is a deterministic scheduling planner, and a manager always approves the draft.
- Clock-in and attendance — real-time clock-in that catches no-shows and late callouts on overnight and early shifts, giving you hours visibility (not payroll).
- Tasks and checklists — manager and owner-assigned tasks under hotel categories (Check-in, Room Service, Maintenance, Guest Requests) that survive shift changes.
- Team messaging — one channel for the room-ready and guest-request handoff across departments.
- Training and certificates — onboard new hires against your service standards and track who has completed which training and certificate.
- QR guest feedback — guests scan a QR code in-room or at the desk to flag a dirty room, slow service or a maintenance issue, so the right manager sees it fast and can create a task for the responsible team.
- Performance and rewards — recognize your most reliable Housekeepers, Front Desk Agents and Night Auditors, a retention lever that matters in a workforce where turnover runs high.
Build next week's hotel schedule by asking
Type "3 housekeepers per floor Sat–Sun, 2 front desk agents on days, 1 night auditor overnight, extra valet Friday" and Ask Amil returns a full-week draft with conflict and coverage warnings across every role. You review and approve — hours of spreadsheet work become a review-and-confirm step.
We don't publish fabricated reviews, logos or star ratings. This space holds a template until we have real, attributable quotes from hotels teams using Zentru.
Simple pricing, EUR, no card to start
Starter
Self-service
up to 15 users
Growth
Self-service
up to 50 users, AI scheduling (Ask Amil) included
Premium
Custom — Contact Sales
75+ users
New payment-required companies start with a 30-day no-card trial with no automatic charge. Billing in EUR.
Frequently asked questions
What is the best hotel staff scheduling software for a 24/7 property?
You want role-aware scheduling with conflict warnings and a coverage view so the overnight desk and the housekeeping roster are never left uncovered. Zentru builds rosters across Front Desk, Night Audit, Housekeeping, Banquet, Valet and more, flags double-books and coverage gaps before the shift starts, and lets you draft the whole week in plain language with Ask Amil.
Does Zentru work as housekeeping staff scheduling software?
Yes. Build the housekeeping roster by floor and shift, see coverage gaps before rooms fall behind, and use real-time clock-in to catch no-shows on early shifts so you can rebuild around who actually showed up. You can also assign room-status and cleaning tasks that survive shift changes.
Is there a hotel employee scheduling app with a time clock?
Yes. Zentru pairs scheduling with clock-in and attendance tracking, so you can see who clocked in for the overnight and early housekeeping shifts in real time. Clock-in produces hours data for visibility — Zentru does not run payroll or file taxes.
Is Zentru a good fit for staff scheduling software for small hotels?
Yes. The Starter plan supports up to 15 users, and new payment-required companies start with a 30-day no-card trial with no automatic charge. Smaller properties get the same role-aware scheduling, tasks, messaging and training tracking used by larger multi-department hotels.
How does Ask Amil actually build the schedule — is it an AI model?
Ask Amil is AI-assisted natural-language scheduling: you describe the week and get a full-week draft you approve. Its default engine is a deterministic scheduling planner, not a large language model, and a manager always reviews and approves before anything is published.
Does Zentru connect to my PMS or track occupancy and RevPAR?
No. Zentru is a workforce and operations platform — it does not pull live occupancy from a PMS or push data back to one, and it does not forecast occupancy, ADR or RevPAR. It uses those terms only as hotel vocabulary. It focuses on staffing, attendance, tasks, training, messaging, guest feedback and performance.
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Start free trialLast verified: 2026-08-07.